Last updated: March 31st, 2011
This digital media store (the "Service") is owned and provided by Comcast Interactive Media, LLC, and is administered primarily by iN DEMAND L.L.C. for its own benefit and for the benefit of Comcast Interactive Media, LLC and The XFINITY TV Store (collectively, "we," "our," and "ours"). This Privacy Policy describes how we collect and use information on the Service. Please review it carefully. By visiting or using this Service, you are agreeing to the terms of this Privacy Policy. Notice of all changes that materially affect ways in which your personally identifiable information may be used or shared will be posted in updates to our Privacy Policy. If you continue to use the Service after notice of changes have been sent to you or published on our site, you hereby provide your consent to the changed practices.
Please note, this Privacy Policy does not apply to information that we may collect by other means or for other services we or our affiliates may offer. If you otherwise have opted in to receiving communications, including promotional email, from one of our affiliated services or about another one of our products, please visit the original service, website or account (as applicable) separately in order to manage those communication preferences.
Whether you register for our Service, or are just a visitor, we are very careful with what we do with your information. Collection of information is usually grouped into two categories: personally identifiable, which is information identifiable to a specific user, and non-personally identifiable, which is general demographic information (gender, age, zip code), as well as Service-wide usage information (title popularity, pages visited, promotion participation levels) that does not identify any one individual.
We collect non-personally identifiable information when it is affirmatively provided or through online activity such as "cookies" and other tracking technologies, which are discussed in greater detail below. We may use non-personally identifiable information for any purpose or disclose it to anyone. Where the two categories of information are combined, the resulting information is treated as personally identifiable information in accordance with the terms of this Privacy Policy.
In many cases, you can view the Service without telling us who you are or revealing any personally identifiable information. However, if you want to take advantage of the entertainment we offer, including the many movie and television titles available for download and rental, we require you to register with the Service. This means opening a Service account and providing certain information, including your name, postal address in the United States, email address, birth date, a user name and password, and may include your current cable television account number and provider, and, in order to make a purchase, you must provide us with your valid credit or debit card (all such personal information collectively, "Account Data"). You must provide and keep us up to date with accurate Account Data, including any changes to your address, email address, card number and/or expiration dates, and you agree that we may update your Account Data with information your bank or credit card issuer may supply without further notice to or permission from you. Apart from registration, we also will collect personally identifiable information when you choose to participate in sweepstakes or other promotions, fill out surveys, complete polls, offer testimonials or send questions or comments to us via email.
We (including our parent companies, subsidiaries, and affiliates) and our service providers who assist us in connection with the Service may retain and use Account Data and other personally identifiable information, as well as non-personally identifiable information, in providing the Service to you, which uses may include, without limitation, the following:
Some of the offers we make available on or through the Service may be in conjunction with promotion or marketing partners. We also may make your personally identifiable information available to our parent, subsidiary and affiliated companies, and they, in turn, may make such information available to other third parties who have products or services that we believe will be of interest to you. We will share this information with these marketing partners and related companies according to the terms of this Privacy Policy, your promotion-preference settings, which are established upon registration completion, or as you may otherwise elect thereafter. We also may provide additional choices to you for use of your personally identifiable information as part of the relevant promotion.
Further, if you enter our Service from the site of one of our partners, our system may recognize the path you have taken. We and/or the applicable partner may use all this information in conjunction with the applicable promotion, for marketing additional services, promotions or events, and/or to gauge the success of our online marketing and promotional campaigns.
You may have an opportunity to provide information directly to these partners, whether through the Service or on a partner's web site, or to third parties who merely maintain links on the Service. These third parties may maintain separate privacy policies governing the collection, use and disclosure of your personal information, which you should review for more information. Once you leave our Service, use of any information you provide will be governed by the privacy policy of that site's operator. We, our parent companies, affiliates and subsidiaries are not responsible for the collection, use and disclosure practices with respect to personally identifiable and other information of third parties.
However we have collected personal information - whether you or marketing partner provides it to us - we may combine it with information about you from other sources, such as marketing-data and list providers. Such additional information helps us better understand your interests and preferences and allows us to send email and other communications to you that will be of more interest to you. We may also contact you after receiving your email or other contact information from a marketing partner, or as part of a "tell-a-friend" feature we may make available. If you do not wish to hear from us about such promotions, please contact us via the methods stated in those communications or as discussed in this Privacy Policy.
We may use or disclose your personally identifiable information as is permitted by this Privacy Policy, or according to or to enforce the Software License and the Terms of Use. That includes:
To help us perform these functions, we may retain third parties to whom we disclose personal information. These third parties include our customer-service providers, who handle your inquiries and store your Account Data; credit-card, debit-card and similar transaction processors; technical-service providers, web site or database hosting companies, email service providers, address list hosting providers, fulfillment companies, distribution companies, or similar entities that maintain the Service operations; attorneys; accountants; auditors; and authorized government entities or other lawfully authorized parties. We may also disclose your personal and other information to our parent companies, affiliates or subsidiaries; content providers; and to third parties in conjunction with the reorganization or sale of our stock or assets, or if we are involved in bankruptcy proceedings. We will do so only after taking steps to ensure that your privacy rights continue to be protected. Any third party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us.
If you have registered on our Service, you may view and update your account information at any time, as well as manage your account and communication preferences. Please visit http://xfinitytvstore.comcast.net/account/info or click here.
This paragraph only applies to California residents. As noted above, we and our parent, subsidiary and affiliated companies may occasionally make your personal information available to third-party direct marketers. If you do not want us to share your personal information with these companies for their direct marketing purposes, please write to us at the address at the bottom of this Policy. For more information on how your personal information is collected, used and shared, please read the remainder of this Privacy Policy.
We provide entertainment on the Service directed to the general public, including that which may not be appropriate for younger viewers. We do not knowingly collect information from children under the age of 13, and require that anyone registering with the Service be 18 years of age or older. We also reserve the right to impose further restrictions on access to mature content. Registered users of the Service should be mindful of password-entry requirements and not disclose account numbers or passwords to others. Parents should supervise any use of the Service by their children. Children always should get their parents' permission before disclosing any information online.
A cookie is a small text file that is transferred to an individual's hard drive for record-keeping purposes. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You can set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our Service may not function properly or may be slower if you refuse cookies. You may occasionally get cookies from third parties with links on our Service or by third parties that serve advertisements or provide other services to our users. We do not control these cookies. We do not link the information we store in cookies to any personal information you submit.
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Service is accessed.
When you download and install the digital-media player software (the "Software") to access and watch the digital content on the Service, the Software will not access computer files or other information on your computer that are not used by or otherwise related to the Service. Additionally, the Software will not provide us with information related to such digital content on your authorized device and your use of it. However, the Software may provide us with information about your authorized device's operating system, software, amount of available disk space, and Internet connectivity,
Wherever your personal information may be held by us or on our behalf, we intend to take reasonable and appropriate steps to protect the personal information that you share with us from unauthorized access or disclosure. Unfortunately, no database or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction or inadvertent disclosure of your personal information.
When you register for a Service account, you agree that you will not allow others to use your account or Account Data, and, except as expressly stated in this Privacy Policy, you are solely and entirely responsible for maintaining the confidentiality and security of both. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account and you agree to immediately notify us of any unauthorized use of your account or any other breach of security. Please refer to the Terms of Use for more information on your responsibilities in maintaining and protecting your Account Data.
In order to protect the Service, the content we offer on the Service, our interests, and the interests of our content providers, our digital media files are encoded with rights-management protections. You understand that the Service and Content may include such security components that permit digital information to be protected and used only as permitted by the Terms of Use, the applicable Usage Rules (as defined in the Terms of Use) set by us and/or the content owners including, without limitation, the right to delete or remove such content from any devices on which it may be displayed
Please remember that the comment boards are public areas on our Service and any information posted in these areas can be viewed by other visitors or Internet users. Whenever you give out personal information, such as screen names or email addresses, on such a "public" venue online, that information can be collected and used by people you do not know. If you choose to voluntarily disclose information in any comment board or similar forum that may be available on our Service, the protections of this Privacy Policy will not cover such disclosure of information. We urge you to use caution when disclosing any personal information on these venues. We are not responsible and will not be liable for any opinions, content or other materials posted by users on any such venues, or for the use by other visitors or third parties of any information or content you may post to such venues.
If you use our comment boards or other public venues, we will identify you by the screen name that you create. You agree that you will not disclose personal information relating to any other person in a public area of our Service without that person's express consent.
By providing any and all personal information to this Service, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories. This Service is intended for users who are located in the United States of America. This Privacy Policy shall be interpreted under the laws of the United States.
By providing any and all personal information to this Service, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories. This Service is intended for users who are located in the United States of America. This Privacy Policy shall be interpreted under the laws of the United States.
General Counsel
Comcast Interactive Media, LLC
One Comcast Center
Philadelphia, PA 19103 U.S.A.